Non-Medical Personal Assistance

Attendant Care Services

Respectful help with authorized everyday activities at home.

Everyday personal assistance

Attendant care supports authorized activities of daily living and household routines so eligible clients can remain safer and more independent at home.

  • Bathing, dressing, grooming, and toileting assistance
  • Mobility and transfer support within the authorized plan
  • Meal preparation and approved light housekeeping
  • Companionship and routine safety support

Scope and eligibility

The payer or program determines eligibility, covered tasks, and authorized hours. Primetime coordinates non-medical services after applicable requirements are in place.

Attendants do not diagnose conditions or provide skilled nursing, medical treatment, therapy, wound care, or medication administration.

Individual authorization controls: Available tasks and hours vary by client, program, location, and current authorization.

Ask about attendant care

Tell our team the client’s ZIP code, plan information, and the everyday activities where support is needed.

Get Started Call 713-977-7721

Plan an attendant care conversation

Before calling, write down which daily routines are difficult, when help is needed and what assistance family or other caregivers already provide. Share your ZIP code and plan name with our Houston office so we can check current availability.

From a request to an authorized schedule

  1. Ask your plan or program who reviews personal assistance needs and authorizes services.
  2. Confirm the approved tasks, hours and authorization dates. For STAR+PLUS long-term services and supports, the plan's service coordinator helps develop the service plan and coordinate authorization.
  3. Ask Primetime whether we can accept the authorization and arrange an available attendant before relying on a start date.

See Texas HHSC's STAR+PLUS service coordination guidance and our eligibility and authorization checklist. If needs or schedules change, contact the agency and the applicable plan to review the next step.

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