Client and family support
Our office team helps with service questions, agency onboarding, scheduling, and communication about authorized non-medical personal assistance services.
Houston Personal Assistance Team
The people who support your service
Our office team and attendants coordinate respectful, authorized everyday support while individual staff profiles undergo verification.
Attendant support
Attendants follow the client’s authorized service plan and agency policies while helping with approved everyday activities. Duties vary by client and do not include unapproved clinical tasks.
Profile review: Individual biographies, role histories, credentials, training claims, and staffing figures are withheld until current documentation and publication approval are recorded.
How the team works with you
Primetime coordinates non-medical services after eligibility, authorization, service area, and caregiver availability are confirmed. The applicable program or health plan—not this website—determines covered tasks and authorized hours.
For questions about an existing service plan, use the contact process provided by the agency. Do not send diagnoses, medication lists, or other sensitive health information through ordinary email or social media.