Coverage and network status can change. Confirm the member’s current plan and authorization before services begin.
Eligibility, covered services, authorized hours, and provider-network participation are determined by the applicable program or health plan and can change.
Have the member’s plan name available when you call. Use our before-you-call checklist to prepare your questions. Primetime will confirm current agency participation and explain what information is needed for onboarding.
Information on this website is general and does not guarantee eligibility, authorization, payment, or availability. Confirm benefits and network status directly with the plan and with Primetime before relying on coverage.
Contact Primetime about services through the plans shown below. Coverage and availability depend on the member’s benefits, service authorization and location.
Do not send member numbers, medical records or authorization documents through public website messages or social media. Ask our office for the appropriate transfer method.
Program requirements differ. Texas HHSC publishes separate eligibility guidance for Primary Home Care and Community Attendant Services and STAR+PLUS service coordination. These resources explain program rules; they do not confirm that a particular member qualifies or that Primetime participates in every program.
Review our non-medical attendant care scope and service-area information, then confirm your specific plan, location and approved tasks by phone.