Find information from the responsible source

Before you call about personal assistance

This planning checklist can help you ask useful questions about non-medical personal assistance services (PAS). Keep your notes with you for the call; this page does not collect personal information.

Have these notes ready

• Daily tasks where help is needed, such as bathing, dressing or meal preparation, and how often help is needed.
• The client's ZIP code, preferred days and times, and preferences to discuss. A preferred schedule is not a confirmed available schedule.
• The plan or program name, if known, and the service coordinator's or caseworker's contact information.
• Whether an assessment has been requested or completed and whether a current service authorization has been issued.

Questions to ask during the call

• Who handles the assessment and service authorization for this program?
• Which tasks and hours are approved, when does the authorization end, and when is the next review due?
• What steps or documents are still needed before services can begin?
• Can Primetime accept this specific authorization in the client's ZIP code, and what is the current staffing availability?
• How should any required records be provided through an appropriate secure channel?

Do not know your plan or program?

For help finding aging and disability service options, call 855-937-2372 or use the Texas HHSC services directory to find an Aging and Disability Resource Center. This is an information and navigation route, not an eligibility approval or a promise of available services.

Our program distinctions and eligibility guidance explain why the next step can differ by program. You can make an initial phone inquiry to Primetime even if you do not yet have an authorization.

Who handles each step?

The Texas HHSC STAR+PLUS services overview distinguishes Medicaid state-plan PAS from the expanded HCBS program. The STAR+PLUS service coordination handbook explains the plan's coordination role. These program descriptions do not establish individual eligibility or Primetime network participation. These two STAR+PLUS sources were reviewed October 12, 2026.

Keep sensitive information private: Do not send diagnoses, medication lists, member IDs or medical records through public forms, ordinary email or social media. Call for the appropriate next step.

Call 713-977-7721 Review insurance and eligibility