You and your family
Explain daily support needs, preferences and questions. Participate in planning and keep track of the next step and the person responsible.
Maintained Public Resources
Find information from the responsible source
Start with official public resources, then confirm eligibility, authorization, and current agency participation for the individual situation.
Before you call about personal assistance
This planning checklist can help you ask useful questions about non-medical personal assistance services (PAS). Keep your notes with you for the call; this page does not collect personal information.
- List the everyday activities for which help is needed, such as bathing, dressing, meal preparation or other daily routines.
- Note the general neighborhood or ZIP code, preferred days and times, and any preferences you want to discuss. Ask about current availability rather than assuming a schedule is available.
- If you use a program or health plan, have its name and your service coordinator's contact information available for your own reference. Ask the plan who determines eligibility and authorizes services.
- Ask whether services and hours have been authorized, what steps remain, and how current Primetime participation can be confirmed.
- Ask Primetime what the onboarding process involves and how to provide any required records through the appropriate channel.
Who handles each step?
Your program or health plan
Confirm the applicable eligibility and authorization process. For STAR+PLUS long-term services and supports, the managed care service coordinator works with the member, family and providers on the service plan and authorization.
Primetime
Ask our team about non-medical PAS, current agency participation, service-area and staffing availability, and onboarding after eligibility and authorization are confirmed.
The Texas HHSC STAR+PLUS service descriptions (section 6118) explain personal assistance with assessed daily activities. The STAR+PLUS service coordination handbook explains the plan's coordination role. These program descriptions do not establish individual eligibility or Primetime network participation. Sources reviewed October 1, 2026.
Keep sensitive information private: Do not send diagnoses, medication lists, member IDs or medical records through ordinary email or social media. Call for the appropriate next step.
Official starting points
These public agencies maintain the linked program and benefits information. Links were reviewed September 10, 2026; program details can change.
Texas Health and Human Services
Medicaid & CHIP
State information about Texas Medicaid and CHIP programs.
Open official resource (opens in a new tab)Texas Health and Human Services
Long-term care
State information about long-term services, supports, and ways to find help.
Open official resource (opens in a new tab)Texas Health and Human Services
Your Texas Benefits
Apply for, renew, and manage eligible Texas benefit programs.
Open official resource (opens in a new tab)Texas Health and Human Services
Medicaid for older adults and people with disabilities
State eligibility and program information for these populations.
Open official resource (opens in a new tab)Medicaid.gov
Self-directed services
Federal background about Medicaid self-direction options; state implementation varies.
Open official resource (opens in a new tab)2-1-1 Texas
Community resource search
Search Texas health and human-services resources or call 2-1-1 for assistance.
Open official resource (opens in a new tab)Important: External information does not prove eligibility, authorization, coverage, or PTHHS network participation. Confirm current requirements with the responsible agency or plan and confirm agency participation directly with Primetime.
Questions about Primetime services?
Our Houston team can explain the agency onboarding process after eligibility and authorization are confirmed.
Prefer to call?
Call to ask about non-medical personal assistance, current service-area availability, or the information needed for next steps.